What is Cloud Voice Part 2

Cloud Voice Overview

Key Benefits of Switching to Cloud Voice

Cloud Voice provides numerous advantages over traditional PSTN telephony, particularly in terms of flexibility, cost-efficiency, and enhanced communication capabilities.

Global Reach and Accessibility

• Where to Call: Cloud Voice enables calls to virtually any location worldwide. The system intelligently routes calls through the most efficient path, ensuring minimal latency and optimal call quality.

Full PSTN Replacement

• Countries Supported: Cloud Voice offers full PSTN replacement in 39 countries and territories, encompassing major global markets. These include Australia, Austria, Belgium, Brazil, Canada, and many others, providing businesses with comprehensive coverage.

Call Quality Metrics

• Quality Indicators: Each call is assessed based on Post Dialled Delay (PDD), call completion rates, and Mean Opinion Score (MOS), a sophisticated metric that evaluates perceived call quality. A MOS score of 3 indicates very good quality, and Cloud Voice consistently delivers an average score of 4.

Regulatory Compliance

• Country Coverage: All services provided by Cloud Voice adhere to local regulations in every supported country, ensuring seamless operation and compliance.

Maintaining Existing Phone Numbers

• Number Porting: Businesses can retain their existing phone numbers when transitioning to Cloud Voice, simplifying the migration process.

Local and Customizable Numbers

• Geographic Numbers: Offers geographic phone numbers in over 100 countries, allowing businesses to maintain local presence and accessibility.

Enhancing Agility and Flexibility

• Remote Working: Cloud Voice supports immediate shift to remote working environments, with employees able to log in from any device regardless of location.

User and Service Number Management

• User Numbers: Each employee receives a unique number for personal use, facilitating seamless communication.

• Service Numbers: Organizational numbers that can handle multiple calls simultaneously, support call queues, auto attendants, and offer global reach, enhancing operational efficiency.

Pricing and Plan Customization

• Universal Calling Plans: Provides four customizable plans tailored to different business divisions, departments, or individual users, offering flexibility in call volume and geographical scope.

Technical Support

• 24/7 Availability: Offers dedicated, skilled, and certified technical support for any service changes or disruptions, ensuring continuous operation.

Confidentiality and Security

• Secure Connections: Ensures all Cloud Voice communications are delivered securely over the internet or private networks, with encryption at the highest level.

Data Management

• Call Data Records (CDRs): Generates records for each call containing metadata like duration and call destinations, managed in accordance with local data protection laws.

Provider Information

• NTT Ltd. Division: Cloud Voice is offered by the Cloud Communications division of NTT Ltd., a part of NTT Communications, a global leader in ICT solutions within the NTT Group.

Privacy Assurance

• Confidentiality and Security: Guarantees confidentiality and security of all calls, adhering to strict privacy policies and data protection regulations in every operational territory.

Contact for More Information

• Direct Inquiry: Encourages interested parties to contact the provider directly for more detailed information about Cloud Voice services.