2024年利用生成式人工智能的价值：第二版：跨行业的顶级用例

Summary of "Harnessing the Value of Generative AI: 2nd Edition - Top Use Cases Across Sectors" Report

• Increased Maturity and Investment: The adoption of generative AI is growing rapidly, with 80% of organizations surveyed increasing their investment in the technology compared to the previous year. Larger enterprises are leading this transition, with 24% now integrating generative AI into some or most of their operations, a significant leap from 6% in the previous year.

• Pervasive Integration Across Functions: Generative AI is becoming an integral part of various business functions including sales, marketing, IT, operations, R&D, finance, logistics, and more. Employee adoption is robust, with most organizations allowing the use of public generative AI tools.

• Tangible Benefits: Early adopters are experiencing substantial improvements in productivity (average 7.8% improvement) and customer engagement/satisfaction (average 6.7% improvement). Organizations anticipate strategic shifts due to generative AI, considering it a key driver of revenue growth and innovation.

• Rise of AI Agents: AI agents are emerging as autonomous entities capable of executing tasks independently. There's a strong intention among organizations (82%) to integrate AI agents within the next 1-3 years. Trust in AI agents for specific tasks like generating work emails, coding, and data analysis is high, but organizations are also cautious about validating AI decisions to maintain transparency and accountability.

• Empowering Generative AI Journeys: Recommendations include establishing a robust data governance framework, enhancing data platforms, cultivating expertise through strategic training, deploying a generative AI platform, and addressing cybersecurity concerns.

• Target Audience: This report is aimed at business executives across various sectors including automotive, consumer products, retail, financial services, telecom, energy, aerospace, high tech, industrial manufacturing, pharma, healthcare, and public sector/government. It provides insights into the transformative potential of generative AI, offering use cases and strategic guidance for accelerating AI adoption.