APAC Preferred Payment Providers Rankings

APAC Preferredpaymentproviders2024 Topconsideredpaymentprovidersbyonlineshoppingadvocates LivingConsumerIntelligence|yougyoouvg.ocv.ocomm/b/ubsinuesssiness 2Preferredpaymentproviders2024 Contents 1.Introduction 2.Methodology 3.HongKong 4.Indonesia 5.Malaysia Page 3 4 5 6 7 Contents 3Preferredpaymentproviders2024 Introduction TheonlineshoppinglandscapeinIndonesia,Malaysia,andHongKongisbooming.Butwithconveniencecomesacriticalquestion:howdosavvyonlineshoppersprefertopay?Thisreportunveilsthetoppaymentprovidersforonlineshoppingadvocatesinthesekeymarkets. Understandingthesepreferencesiscrucialforbusinesseslookingtooptimizetheircheckoutexperienceandattractmorecustomers,ultimatelyleadingtoincreasedcustomersatisfactionandsales. Thisreportshowcasesthetop10mostconsideredpaymentprovidersinIndonesia,MalaysiaandHongKong.Dataisextractedfromourflagshipbrandtrackingtool,BrandIndex.Seemoreinthemethodology. 4Preferredpaymentproviders2024 Methodology YouGovBrandIndexcollectsdataonthousandsofbrandseveryday.Abrand’sconsiderationscoreisbasedonthequestion:“Whenyouareinthemarketnexttopurchase[product/service],fromwhichofthefollowingwouldyouconsiderpurchasing?”Thetimeperiodofthedataextractedisfrom6May2023to5May2024forthemarkets,HongKong,IndonesiaandMalaysia. Inthisreport,“OnlineShoppingAdvocates”referstopanelistswhoagreed/answered“Yes”to •Onlineshoppingmakesmylifeeasier •Buying/browsingservicesonline(e.g.fooddelivery,transportation) •Buying/browsinggoodsonline(e.g.books,music,clothing,groceries) YouGovBrandIndextracks16keybrandhealthmetricsincluding: •Adawareness •Customersatisfaction •Perceivedvalue •Andmore https://business.yougov.com/product?marketo=contact 5Preferredpaymentproviders2024 Rank BrandName Score 1 OctopusCard 57.3 2 Visa 45.8 3 PayPal 36.6 4 Mastercard 36.2 5 AlipayHK 35.4 6 PayMe 33.0 7 WeChatPay 23.5 8 ApplePay 21.5 9 UnionPay 16.8 10 Tap&Go 10.3 PreferredpaymentbrandsforonlineshoppersinHongKong 6Preferredpaymentproviders2024 Rank BrandName Score 1 DANA 47.2 2 GoPay 47.0 3 ShopeePay 42.3 4 OVO 37.8 5 BCAMobile 36.6 6 BRImo 25.3 7 Livin’byMandiri 25.3 8 SeaBank 19.4 9 Flip 18.0 10 BNIMobileBanking 15.9 PreferredpaymentbrandsforonlineshoppersinIndonesia 7Preferredpaymentproviders2024 Rank BrandName Score 1 Touch‘NGoeWallet 49.7 2 DuitNow 35.4 3 MAE(Maybank’seWallet) 32.1 4 ShopeePay 30.1 5 PayPal 29.3 6 Visa 28.1 7 FPX 26.9 8 Mastercard 20.9 9 MyDebit 20.5 10 GrabPay 17.7 PreferredpaymentbrandsforonlineshoppersinMalaysia 8Preferredpaymentproviders2024 Builda completepictureofyourbrand GainadeepunderstandingofyourbrandhealthandperformanceagainsttopcompetitorsinyourindustrywithYouGov'sbrandandcampaigntrackingsolutions. Trackkeymetrics,measurecampaigneffectiveness,andaccessreal-timeinsightsintowhatpeoplethink,feel,andsayaboutyourbrand. Consideration Contactus 9 Thankyou LivingConsumerIntelligence|yougoyovug.ocv.ocomm/b/ubsiunesssiness YouGov,2024,allrightsreserved.Allmaterialscontainedhereinareprotectedbycopyrightlaws.Anystorage,reproductionordistributionofsuchmaterials,inwholeorinpart,inanyformwithoutthepriorwrittenpermissionofYouGovisprohibited.Thisinformation(includinganyenclosuresandattachments)isproprietyandconfidentialandhasbeenpreparedfortheexclusiveuseandbenefitoftheaddressee(s)andsolelyforthepurposeforwhichitisprovided.Wemakenorepresentations,warrantiesorguarantees,whetherexpressorimplied,thattheinformationisaccurate,completeor uptodate.Weexcludeallimpliedconditions,warranties,representationsorothertermsthatmayapplyandwewillnotbeliabletoyouforanylossordamage,whetherincontract,tort(includingnegligence),breachofstatutoryduty,orotherwise,evenifforeseeable,arisingunderorinconnectionwithuseoforrelianceontheinformation.Wedonotexcludeorlimitinanywayourliabilitytoyouwhereitwouldbeunlawfultodoso.