The Inform report explores how emerging technologies like blockchain, chatbots, machine learning, virtual reality, and the Internet of Things can transform travel policy. These technologies are no longer just theoretical concepts, but are already being used to steer travelers towards the right choices without their even realizing it. The report highlights the potential of personalized behavior management, with machine learning algorithms delivering customized but compliant budgets and trip options. These technologies can also work within the policy environment to promote quality service, consistency, and compliance. However, it is important for travel buyers to prepare for the potential disruptions that these technologies may bring and to understand how they can interact with different aspects of travel program management, such as sourcing, policy, communications, duty of care, payment, and performance management.
