2024中国企业差旅管理数字化调研白皮书

2024 20244     2006    :  MICE BPO SaaS SaaS/ 2020- PCAppH5  MICE  API PCAppH5  2013-2019 MICE   2006-2012 PC    /2002-2006      3,265.8 2,834.9 2,469.4 2,143.02,223.2 2,162.4 1,928.01,905.2 1,613.4 1,585.7 1,353.0 2015201620172018201920202021202220232024E2025E 195.9 175.8 160.1 150.0 158.0 136.0 140.6 127.6 114.0 117.3 94.0 2015201620172018201920202021202220232024E2025E * GMV) MICE A source CONTENTS • • • • • Part.1 1 1 —— 30.3% 2 —— 28.5% 3 —— 26.6%  22.5% 19.5% After 300 App Before Source AI 2  / 3 AI AI : AI : AI 27.4% 25.8% 50.0%  24.2% 24.2% AI AI AI RPA Source 4BPO   WebAppH5 MICE + ERPOA && OCR ...... 100%→50%300→20 50%300 20 100% 50% 300人 & + + 20人 Source 5 Source Part.2 T+0  500 600 ATM 150 200 120 180 15 30 50 1,000 1,200 1,000 1,200 2,000 50 100   7*24 NO YES YES NO YES YES Source (1,000  +       29.2% 25.0% 54.2% 29.2% 20.8% 1,000      OCR RPA    20.6% 35.3% 23.5% 5.9% 61.8% Source 1,000 29.2% 20.8% 54.2% 29.2% 25.0%  (1,000 61.8% 20.6% 35.3% 23.5% 5.9% 2020 2019 2018 2017 2016 ( 227,656 229,011 219,083 211,013 229,722 (%) -0.59% 4.53% 3.82% -8.14% - ( 8,683.35 8,516.42 7,745.84 7,218.10 7,249.87 ( 13,773.24 14,444.85 13,430.88 13,945,91 21,837.97 ( 829.09 373.20 1,279.40 1,253.36 1,003.63 ( 23,285.68 23,334.47 22,456.12 8,471.46 30,091.47 (%) 10.23% 10.19% 10.25% 4.01% 13.10% () 227 318 318 309 281 % 0.10% 0.14% 0.15% 0.15% 0.12%   Source - - (1,000 - Z 29.2% 25.0% 54.2% 29.2% 20.8%  1,000 ) 20.6% 35.3% 23.5% 5.9% 61.8% Source Part.3 3.1 19 = + + + + + + AI + % Source HROAERP NDC OTA 12306 …… / ERP UATP OA Note 1 2 . . . n TMC OA ERP OA        …      … 3.2 23  9.8%  / Source Step3. Step2. Step1. A Step0. …          Sourcechoice     CDO CDO+ ++ +   TMC ——   … …     Source Source  … …… Part.4 4.1 32                               03   …… 02   …… 04   …… 01    …… 1 2 3 HR/OA ERP BPM     ……    ……    …… —— ……       /    ……    345 STEP1 STEP2 STEP3 STEP4 STEP5 KPI   / /  /   Source 4.2 43 ——          ——    —— —— ——  DATA DATA DATA DATA … DATA DATA DATA Source Source               +    24 SOS  24 724   400 95% 1            Part.5 CORPORATECULTURE ( ) 47 10 / // / / / ERP HR/OA / UED LINK NDC 200 80 20  - -  TMC  TMC   TMC —— TMC     1 1056 1000   90%    ——    15 289  200 -1 1 5,000~1 1,000~5,000 500~1,000 200~500 —— —— 100~200 100 Source 31.3% 40.6% 37.5% 37.5% 28.1% 21.9% 18.8% 20.0% 33.3% 24.0% 25.0% 26.0% 25.0% 12.5% 18.8% 25.0% 24.6% 39.1% 13.3% 13.3% 13.3% 26.7% 33.3% 40.0% 21.7% 21.7% 56.5% Source