Best-in-class companies go beyond cost-cutting in ICT during economic downturns. A holistic performance optimization, maintaining and streamlining the strategic ICT portfolio, and addressing all relevant CIO levers for performance results in a higher long-term ICT value and profitability contribution. The Arthur D. Little ICT performance radar contains a well-proven set of levers to reveal these improvement potentials. Companies try to cut costs and improve the bottom line, but ICT is often seen as a cost factor rather than a business enabler. As a result, companies cancel ICT investments and postpone them. This short-term approach can harm the competitiveness and sustainability of ICT and the core business.
