The Arthur D. Little IT Industrialization Model can help IT organizations achieve first-class operations by leveraging standardization and automation. This can result in cost savings of up to 30% and zero-touch operations, which are fully automated and free of manual intervention. However, the challenge for IT units is the massive variety of hardware and software, which is a key driver for cost and a hindrance to optimization. This heterogeneity leads to a lack of transparency about system utilization and error events, which impedes architectural optimization. To overcome this, IT units need to improve process standardization and automation, and use tools to support their operations.
