The strategic imperative for telcos to digitalize operations is to remain competitive in a hyper-digital world. Digital technologies such as artificial intelligence, the Internet of Things, and cloud computing hold potential for telcos to improve efficiency and customer experience. The emerging blueprint of operations enabled by digital technologies includes automation, data analytics, and virtualization. The economic value of digitalizing operations includes cost savings, increased revenue, and improved customer satisfaction. To transform operations while balancing results and value creation, telcos should focus on implementing a digital strategy that aligns with their business goals and customer needs.
