The report highlights the potential of AI-powered RPA for communication service providers (CSPs) in three key areas: operational efficiency, commercial analytics, and threat management. AI can add intelligence to automated processes, enabling CSPs to extract insight for data-driven business decisions. AI can also enhance automation in which RPA falls short, as it can be used to digitize and structure data, which RPA systems subsequently act upon. CSPs can embark on the AI-powered RPA opportunity by focusing on these areas and leveraging the power of AI to improve operational efficiency, gain insights into customer behavior, and enhance threat management.
