The Global Automotive Mobility Study by Arthur D. Little is a strategic analysis of the global automotive market. The study includes a global survey with responses from over 8,500 end customers. The 2018 study showed that the industry was taking its first steps towards electric and autonomous mobility services, but the current study finds that the sector is confused and unsure about where it is heading. Established trends are meeting new, emerging ones, such as a dramatic change in demand for cars and the rise of mobility services. The study authors are Klaus Schmitz and Wolf-Dieter Hoppe of AMG, Munich.