The report highlights the importance of process debt reduction for achieving automation success in enterprises. Many current automation initiatives are failing due to a lack of focus on optimizing processes and enabling humans to prioritize high-value work. The report emphasizes the need for a balance between people, process, and digital technologies to create an effective augmented workforce at scale. The study was conducted through a roundtable conversation with enterprise automation leaders and supported by Capgemini. The report also references the "New RPA Manifesto for Success Over the Next Seven Years" which identifies 10 laws to help enterprises make better use of RPA as a gateway toolset to process transformation.
