This report provides guidance for building an agile procurement organization. The top priority for procurement organizations is to improve their agility, as identified in The Hackett Group's 2019 Key Issues Study. The report suggests that technology-related initiatives such as consolidating business applications, moving applications to the cloud, and developing technology expertise within the function can help improve procurement's agility. Additionally, service design best practices such as establishing end-to-end value-stream process design and utilizing customer-centric design tools and methods can also promote agility. By implementing these best practices, procurement organizations can increase their flexibility and value to the company.
