ITServices 2023 25 TheannualreportonthemostvaluableandstrongestITServicesbrands January2023 Contents. AboutBrandFinance3 Foreword7 DavidHaigh,Chairman&CEO,BrandFinance RankingAnalysis9 BrandValue&BrandStrengthAnalysis10 BrandValueRanking16 Insights17 TrendsintheITServicesSectorin202318 LorenzoCoruzzi,AssociateDirector,BrandFinance BrandSpotlights24 Infosys25 SumitVirmani,CMO,Infosys TCS28 AbhinavKumar,ChiefMarketing&CommunicationsOfficer–GlobalMarkets,TCS TechMahindra31 HarshvendraSoin,GlobalChiefPeopleOfficer&HeadofMarketing,TechMahindra Methodology35 OurServices42 ©2023Allrightsreserved.BrandFinancePlc. AboutBrandFinance. BrandFinanceistheworld'sleadingbrandvaluationconsultancy. WebridgethegapbetweenmarketingandfinanceBrandFinancewassetupin1996withtheaimof'bridgingthegapbetweenmarketingandfinance'.Formorethan25years,wehavehelpedcompaniesandorganisationsofall typestoconnecttheirbrandstothebottomline. Wequantifythefinancialvalueofbrands Weputthousandsoftheworld’sbiggestbrandstothetesteveryyear.Rankingbrandsacrossallsectorsandcountries,wepublishover100reportsannually. WeofferauniquecombinationofexpertiseOurteamshaveexperienceacrossawiderangeofdisciplinesfrommarketingandmarketresearch,to brandstrategyandvisualidentity,totaxandaccounting. Weprideourselvesontechnicalcredibility BrandFinanceisacharteredaccountancyfirmregulatedbytheInstituteofCharteredAccountantsinEnglandandWales,andthefirstbrandvaluationconsultancytojointheInternationalValuationStandardsCouncil. OurexpertshelpedcrafttheinternationallyrecognisedstandardsonBrandValuation–ISO10668andBrandEvaluation–ISO20671.Ourmethodologyhasbeencertifiedbyglobalindependentauditors–AustrianStandards–ascompliantwithboth,andreceived theofficialapprovaloftheMarketingAccountabilityStandardsBoard. GetinTouch. Forbusinessenquiries,pleasecontact:RichardHaigh ManagingDirectorrd.haigh@brandfinance.com Formediaenquiries,pleasecontact:MichaelJosem AssociateCommunicationsDirectorm.josem@brandfinance.com Forallotherenquiries: enquiries@brandfinance.com +442073899400 www.brandfinance.com linkedin.com/company/brand-finance twitter.com/brandfinance facebook.com/brandfinance youtube.com/brandfinance Requestyourown BrandValueReport ABrandValueReportprovidesacompletebreakdownoftheassumptions,datasources,andcalculationsused toarriveatyourbrand’svalue. Eachreportincludesexpertrecommendationsforgrowingbrandvaluetodriveperformanceandoffersacost-effectivewaytogainingabetter understandingofyourpositionagainstpeers. Insight Visitbrandirectory.com/request-a-valuation t s oremailenquiries@brandfinance.com Strategy e f i Benchmarking n BrandValuation B e SummaryBrandStrengthTracking C RoyaltyRates Education o n t e n CostofCapitalAnalysis Communication t s CustomerResearchFindings Understanding CompetitorBenchmarking Brandirectory.com Brandirectoryistheworld’slargestdatabaseofcurrentandhistoricalbrandvalues,providingeasyaccesstoallBrandFinancerankings,reports,whitepapers,andconsumerresearchpublishedsince2007. +Browsethousandsofpublishedbrandvalues +Trackbrandvalue,strength,andratingacrosspublicationsandovertime +Useinteractivechartstocomparebrandvaluesacrosscountries,sectors,andglobalrankings +Purchaseandinstantlyunlockpremiumdata,completebrandrankings,andresearch Visitbrandirectory.comtofindoutmore. BrandFinanceGroup. BrandFinanceInstitute BrandFinanceInstituteistheeducationaldivisionofBrandFinance,whosepurposeistocreateandfosteraprofessionalenvironmentforknowledge-sharingandnetworkingamongpractitionersandexpertsinthemarket.BFIorganisesevents,in-companytraining,and corporateeducationalinitiativesaroundtheworld.Inthequestformarketingexcellenceandwiththepurpose toequipthebrandvaluationandstrategypractitionerswiththenecessaryskillsandtools,wehavedevelopedawiderangeofprogrammesandcertificationsincollaborationwiththemostcovetedbusinessschools,universitiesandthoughtleadersinthefield. BrandDialogue BrandDialogueisapublicrelationsagencydevelopingcommunicationsstrategiestocreatedialoguethatdrivesbrandvalue.BrandDialoguehasover25yearsofexperienceindeliveringcampaignsdrivenbyresearch,measurement,andstrategicthinkingforavarietyofclients,withastrongbackgroundingeographicbranding,includingsupportingnationbrandsandbrandswithageographicalindication(GI).BrandDialoguemanagescommunicationsactivitiesacrossBrandFinanceGroup'scompaniesandnetwork. VI360 VI360isabrandidentitymanagementconsultancyworkingforclientsofallsizesonbrandcompliance,brandtransition,andbrandidentitymanagement.VI360providestraightforwardandpracticalbrandmanagementthatresultsintangiblebenefitsforyourbusiness. BrandFinanceITServices252023brandirectory.com/it-services5 GlobalBrand EquityMonitor Originalmarketresearchonover5,000brands40countriesand31sectorscovered Morethan150,000respondentssurveyedannually Wearenowinour7thconsecutiveyearconductingthestudy Visitbrandirectory.com/consumer-research oremailenquiries@brandfinance.com Foreword. Brandvaluationhelpscompaniesunderstandthevalueoftheirbrandandhowitcontributestotheoverallva