The report highlights the challenges faced by general counsel managing legal departments, including the need to prove value to the business while managing external spend. Data-driven legal technology can help identify and manage the value of the legal department, but identifying the right metrics is crucial. The report also mentions that law departments have seen an increase in workloads over the last year, yet budget cuts have outnumbered budget increases. The top five priorities for legal departments, according to the Thomson Reuters 2020 Legal Department Operations Index report, are controlling outside counsel costs, data security, delivering internal efficiency, and improving client service.
