The "Global State of Customer Experience 2018" report provides insights into the trends, challenges, and investment considerations impacting the CX industry. Key takeaways include the top predicted trends for 2018, challenges for the industry, and top investment priorities. Digital transformation and channel integration are highlighted as important areas of focus. The report also features case studies and profiles of industry leaders, as well as insights from vendors and practitioners. Overall, the report offers valuable guidance for organizations looking to improve their customer experience.
