The "Global State of Customer Experience in Financial Services 2022" report provides insights into the strategies used by financial service brands to optimize their customer experience (CX) offerings. The report is based on the responses of 22% of the financial services industry participants in CX Network's Global State of Customer Experience survey. The report explores key CX trends, customer behavior shifts, priorities, and experience management pain points in the industry. It also offers advice from experts at TSB, Bajaj Allianz General Insurance, and Argano to help companies overcome CX challenges and remain competitive. The report concludes with final remarks and information about Argano.
