Temenos is running a customer engagement program to modernize payment capabilities for organizations. The program aims to define a payments processing system strategy with each customer, addressing specific challenges and opportunities. Change drivers impacting payments processing include SWIFT ISO 20022 CBPR+ migration, increasing volumes, regional/domestic ISO 20022 migrations, customer demands for diverse channels and payment methods, instant/real-time services, cost pressures, new services, cybersecurity, and new instruments. Each bank's journey to the future state solution will be different, and the agreed plan must take into account the level of impact from these drivers.
