SITA的创新报告探讨了未来十年旅游业的12个关键趋势，包括新兴技术、社会、旅行者和经济趋势。这些趋势将塑造未来的旅行体验，包括可信赖的数字身份、超高效的机场运营、可持续航空、完整的数字经济和空中出租车。SITA实验室通过研究和前沿概念验证确定了到2033年将推动行业发展的强大转变。报告还引用了SITA未发布的2022 IT Insights研究，按影响1-5（其中5代表最具影响力）排名，它们将在多大程度上推动航空运输业的变革。SITA实验室的预测跨度为10年，这些趋势迫使行业、政府和劳动力迅速适应。以下是报告中的每个趋势按影响、时间以及如何映射到上述类别进行排名。2023年2027年IMPACT社会趋势1/121/12/不断变化的员工文化和伟大的辞职/2023-2027不断变化的员工文化和伟大的辞职Airports and airlines will have to restructure their workforce using technology to work differently. Technology means achieving more scalable operations and upskilling employees to support these changes, with a more significant focus on service. Automation will make operations more scalable, allowing employees to be more flexible, with a greater focus on service-oriented roles. Peaks and valleys in work will be addressed through digitalization. The pandemic has decimated global labor, with the aviation industry being hit particularly hard, with 62 million tourism and travel jobs lost globally in 2020. Many of those who have resigned or been laid off have not returned, creating labor shortages in key areas such as ground handling. In the US, a report said that some 5 million employees resigned last year; the UK, France, and Singapore have also seen similar trends, with work patterns no longer resembling those pre-COVID. The pandemic has also led to a shift in the way people work, with many now working from home and remotely. The travel industry has been hit hard by the pandemic, with many people canceling their travel plans and the industry experiencing a significant decline in demand. However, there are also opportunities for innovation and growth in the industry, as people look for new ways to travel and the industry adapts to changing consumer preferences and needs.
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