2022年中国流程挖掘行业研究报告

帿罭悶遤䒓䬪“崨玐兰腊覰嵳” ⚥㕂崨玐䮔䱡遤⚌灇瑕䫣デ 2022䎃9剢 ©2022RPA务㕂⿺ⰦⰢ翫Ⱆ぀晜勉䨾剣կ 䪄遤䶰銳 絈⻊涸䋑㖞靈灇կ 㖈䧭务⚹㕂崨䋑玐㖞䮔䱡馊䪮勻助馊㖈㢴务涸㕂絆䋑絉㖞곭〄㼋㾝罏涸䠑㛇霋炄ⵌկ✫告崨僽玐湡盗⵸椚ぐ♸곭鵘㚖蠒涸涸遤ꅾ⚌銳欽䚍䨪㼆կ崨鵯玐⛲䮔㼜䱡䋑㖞涸瑟䪮ꢂ助կ雩濼剣ꣳ㉁欽䋑㖞㢅✵゗褐劍崨玐兰腊覰嵳剣䖉䒓〄䭆剣䎛郺涸劥✫䫣帿デⰆ务涸灇R瑕P♸A峯务㻋㕂կⴔ灇ⵆ瑕㼆㔙遤ꢭ⚌畀〄㖈㾝遤梡⚌朐欽♸䨪馋꨽⸷宠ծ♸絈䎾ⴔ欽곭㹊㚖騨㹊涸騨錠ծ錭⾊㉁㾝腊䒓⸂✫鵳礵遤 䒓✫帿Ⰶ灇瑕♸峯㻋䎇㖈絈⻊꡼곿务絛ⴀ✫湱䎾䒊雳կ 遤꨽⚌宠〄♸㾝鷥ⴔ㘗區䒊雳䫣ծ遤デ⚌鸑⿬鵂♸㣐罏ꆀ侨ծ䋑椚㖞㹊呔霆㽷㼆ծ崨䫏玐輑䮔餴䱡ծ遤䋑⚌㖞涸䮋〄䧶㾝ծ胜劢兞勻〄ծ㾝❡馋ㅷ⸷㹊㾝騨 絈瑕ⴔ䧭곭卓㚖㹊ⴔ騨區䋗㛇㼆✵猰“䪮侨♸㶶✽⻊翫鲮緸㘗ծ佪ⵖ腊鸣瀃⚌꣋ծ(ꆄ20輑22곭㚖崨务玐涸䮔悶䱡㖈遤务⚌㕂欽䋑䨪㖞涸)崨”玐涸䮔灇䱡崵㹊騨㼆䠑Ⱙ䡦㘗涸(䪮㹊助騨ꅷ呩紵⢾䱹鵳「遤䏞✫)鍒ծ靀欽կ䨪涸銳挿导껩ծ㉁欽㹊騨馋⸷㾝䒓✫ⴔ區♸곫 ⾊⚌㛇㉁劥灇⥌瑕䜂ծ㛇呍✵䗱䋑㔙㖞ꢭ靈ծ灇❡ㅷ䫣♸デ䪮佐助䔶ծ✫䋑嵳㖞ⰻ♸㢪欰涸䙖Ⱙ瘝㘗倰崨꬗玐鵳䮔遤䱡✫䪮➝助絏剪կ⸉㉁➢⟱ 嚋䙁㹁⛐ Ⱒ✵崨玐䮔䱡♸⟣⸉䮔䱡涸湱Ⱒ涸霫絈䪮助鍒靀⟄⿺✳罏涸⼓ⵆ㼜㖈䫣デ♴俒“❡ㅷ㹊騨灇瑕– 䪮助⼓ⴔ♸鍒區”畎蒜务㾝䒓ꢞ鶣կ 崨玐䮔䱡(ProcessMining)崨㹁玐⡙䮔㖈䱡㹊(꣢Pr䪄oc遤es鵂s玐M务inin涸g⚌)㛇⸉✵崨✲玐⟝꡼傈곿䘋鵳ⵄ罜欽㼆侨崨研玐䮔꡼䱡곿♸鵳ⴔ遤區佖瘝鵳䪮կ助➢㹁欽⛐⟄务〄䧮梡⟌ծ〳港䱽⟄ծ溏㹐錜ⴀծⰨ崨⡤玐ծ䮔溫䱡㹊剣㖑佪导遰僥䱹⚌✫⸉⚌崨⸉玐垷꡼㘗곿䙼կ絶♸侨研ⴔ區䙼絶鵳罜〳⟄鸑鵂䪮助䩛媯刿⸈ ⟣⸉䮔䱡(TaskMining) /♴鲿俒⟝瘝)♸侨研欽⟄刿⸈礵ⲥծ霫絈ծ帿䏞㖑峯㻋䨾䪄遤涸⟣⸉♸ ⟣ⴵꤑ⸉侨䮔研䱡ծ(T♳as⠛kMining)鸑鵂䯲䯝ծ雵䔶ㄤⴔ區欽䨪㖈㹐䨪畮涸乼⡲遤⚹(㥵䨔愿ծ撑ⵖ/ 崞⸓կ鵳罜佅䭯⟣⸉涸⠏⻊靈侮ծ佖鵳ծ荈⸓⻊䪄遤瘝湡叻կ 灇瑕薴殶 灇✫ծ䫣Ⱙデ㘗䨾呩翸⢾搋鍒涸靀崨瘝玐ⰻ䮔㺂䱡务䪮⛲助⠔灇呏瑕研㢪㹊꣢㖈䞔鿈ⲃⴔ鷓覆䔲⿺ꢞR鶣PA⟣/I⸉PA䮔涸䱡䪮涸助湱㹊Ⱒ騨灇ծ瑕欽ⰻ䨪㺂雩կ濼䏞 䫣デ⴯⡲㔙ꢭ 灇瑕♸靈灇㔙ꢭ Jason 鿓筛紴龅㮴 暵ⵆ곥꡼ RPA务㕂RPA务㕂RPA务㕂 ざ⠑➃/껷䌏ⴔ區䋗 ⴯映➃/CEOCOO 天耙㿋⚎椚䊨㣐㷖✳紩侅䱇ծ⽇㡦欰㼋䋗㿋⚎溁岲㿋㷖罏RPA务㕂灇瑕ꤎ껷䌏곥꡼ 遤⚌⚁㹻㔙ꢭ䭽撑㨹孒갉䎸䱗⴩ 叝❇㔙嵳䎛駟餮䁤 程䔂 㶹꩎ 㺂兰⥌䜂ⳝ䖤猰䪮䒾桳Cyclone劅籖⥌猰䪮IBM CEOCEO 껷䌏❡ㅷ㸽 ⴯映➃ⰯCEO 猰䪮✲⚌鿈㣐务⼶⼓崨玐䮔䱡⿺劼㐼➃荈⸓⻊넞紩❡ㅷ絑椚 4 C湡ONTE䔶NTS 痦♧鿈ⴔ遤⚌〄㾝ⴔ區 Part1:IndustryDevelopmentAnalysis 痦✳鿈ⴔ絈ⴔ곭㚖㹊騨 Part2:PracticeinSubdividedIndustries 痦♲鿈ⴔ⾊㉁灇瑕 Part3:VendorsResearch @RPA务㕂 〄㾝胜兞DevelopmentBackground Section1 㖈鵯鿈ⴔⰻ㺂涸灇瑕务ⴔ區䋗㼆勻荈务㕂䋑㖞涸侨涰⡙ぐ곭㚖涸絆絉곭㼋罏㾝䒓✫靈灇絕ざ靈灇䨾䖤侨椚㹊霆㼆⟱⚌涸崨玐盗椚♸㹊騨务䨾꬗⚰涸꡼곿ծ䎾欽霎宠㾝䒓✫帿䏞ⴔ區鵳罜㼆崨玐䮔䱡涸悶㖈䋑㖞꨽宠♸〄㾝瑟ꢂ鵳遤灇ⴼկ 錠錭♧絆絉涸⚌⸉崨玐盗椚♸鵘蠒꨽宠 侨䭯㶶絯絑렽崸⸠〄♸㾝佅涸䭯ꅾ㢪銳䚍ぐ⟄⟱⿺⚌务♸㕂劼❡匬⚌⛲涸㖈侨⸈㶶帿⻊㹊⼮騨紩♸㹊确騨程涸կ鶖呏ⴗ研䚍䊺♶鎊罜㌇Ⱖ㼜䧭⚹䌄⸓务㕂絑崸㟞Ɤ涸倝⸓⸂կꤑ✫筛瘻♳涸 崨鸟玐䏞䮔䱡剣〳佪⟄佖䌐㊤⸔絆遤絉⚌涸欽崨䨪玐⠏盗⻊椚絆♸絉鵘⚌蠒⸉佪崨腊玐ծ䲿⼮⚌⸉涸ㆇ䎾 ⸉崨玐⠏⻊⴩⚹絆絉〄㾝涸ꅾ銳灶㽷腊⸂⛓♧ RPA务㕂鵛劍涸♧妃䋑㖞靈灇〄梡湡⵸紨57.6%涸絆絉곭㼋罏㼜⚌ 䭆剣ぢ㥩涸䋑㖞瑟ꢂ告僽䔲♴䋑㖞欽䨪꨽銳歋(雩Ⱒ〳岤崨饥玐ぢ㼆㹊⚌騨⸉〄鵳㾝♧涸姿ꅾ㈂銳ꄀ䚍㉁)欽⚺䋑銳㖞꧋կ务姼㖈㢪㣐㘗湱⟱嫱⚌✵劼嵳匬㢪䋑歋㖞姼〳湡곫⵸錛崨崨玐玐䮔䮔䱡䱡㖈㼜务㕂❡ㅷ㢅䧭✵擿䋑䏞㖞♸蟟鿈蔠縭劍剪⸉蕯腊䟝⸂㹊勻梡忘葻駈㥩务涸㕂㉁䋑欽㖞㹊欽騨䨪涸♧䎾倰欽꬗㹊꨽騨銳꨽䌐宠⸔կ遤⚌欽䨪䒊用姻烁涸䪮助♸㹊騨雩濼〥♧倰꬗⾊㉁꨽銳♶倗䔂⻊ ➢絆絉涸盗椚♸⚌⸉꨽宠涸錭䏞⚌⸉崨玐꡼곿䊺鷶幯➢汓挿」⚹汥挿 㼆⚌⸉崨玐꡼곿涸Ⱒ岤玐䏞 「霄罏% 2.5% Ⱖ➭(䠑錛割僈烁瘝䞔ⲃ) >95%务㼭㘗⟱⚌ 12.7% ♶Ⱒ岤♶雩⚹⠔㼆⚌⸉❡欰鳅㣐䕧ㆇկ 27.2% >70%㣐㘗⟱⚌ ♧菚Ⱒ岤雩⚹㼆⚌⸉➑㶸㖈剣ꣳ䕧ㆇկ 32.2% ꅾ挿Ⱒ岤雩⚹㼆⚌⸉㼜❡欰ꅾ銳䕧ㆇկ 25.4% >90% 㣐㘗⟱⚌ ⼧傞〳ⴔ⟄Ⱒ㾝岤䒓ㅐ䭯霧絯䧴Ⱒ䪮岤助⚌ꅷ⸉餝崨涸玐䫏꡼餴곿կ䗳銳 䭯䒭勻剣⠏Ⱒ⻊岤♸䙖佖䏞鵳涸崨「玐霄կ罏告务㖈姼鿈鵂ⴔ玐곭务㼋罏➠⛲㶸剎㖈鸑湱鵂䎾崨涸玐꡼ㅐ곿霧կ瘝ぐ猫倰 ꡼곿⿿껩鳅⚹꧋务涸♲⚡倰ぢ2 N=276꬗ぢ䭆剣IT䒊霃㛇炄䧴侨㶶⻊㹊騨絑낉涸276⡙絆絉곭㼋罏1ꛏ㼆䔲♴侨㶶⻊㹊騨务涸Ⱒꝶ꡼곿鵳遤✫霄靍靈灇㥵♴僽鳅⚹꧋务涸导껩䠑錛կ ! 1 ! "# $ 2 " Ⱒ岤䙖䏞♶Ⱒ岤䙖䏞Ⱖ➭3 佪桧⡛>35%涸「霄罏䲿ⴀ㛇✵霄靍♸⚌⸉靈灇 瘝䕎䒭〄梡崨玐꡼곿涸佪桧鳅⡛⽰⢪剣佪鍒Ɀ䔲 ♴꡼곿告僽た絯ⴀ梡涸꡼곿⛲ꦼ⟄䭯絯併䰦ㆇ䎾կ ROI 倰䒭꬗㼆崨玐㢕勇䏞鳅넞涸⚌⸉〳腊ⴀ梡⟄⨊ 玐⠏⻊佖鵳傞偽岁㹊梡葻/ꬋ㥩넞涸佐渤碫⚌⸉鵳遤崨կ 佪卓♶椚䟝>20%涸「霄罏䲿ⴀ⣜饆⚁㹻涸ㅐ霧嚋Ⰼծ崨玐鷳錠♶䕸䏀瘝䞔ⲃ罜㼋荝䪄遤佪卓妁⢕կ䫏餩欽Ⰶ鳅❡넞ⴀ嫱㼆♶ꬋ⢕呍䗱>⚌30⸉%涸「霄罏䲿ⴀ湱Ⱒㅐ霧 岤㹊霆ꅺ紵Ⰶ1ծ✫劥絡妃雦「霄姼罏㢪㖲勻䧮荈⟌♶〄ず梡涸鿈⟱ⴔ⚌劢♸䲿劼ⴀ匬꡼곿巑涸渷⟱C⚌E䎇Oꬋ/C♶OO㶸ծ㖈C湱TO䎾/꡼CI곿O瘝䪮罜助僽胜「兞霄♸罏ꬋ劢䪮〄助梡胜䧴兞劢涸㼜絆⛓絉錠⚹곭Ⱒ㼋ꝶ罏꡼곿2ծ꡼姼곿碫导䞔껩ⲃ鳅♶⚹㾩꧋✵务欽涸䨪♲荈⚡⚺倰䲿ぢⴀ꨽〫宠㼆涸「䞔霄ⲃ罏僈㔔烁姼䲿劢ⴀ紵湱ⰆⰢ絡꡼雦곿կ涸 錠錭✳絆絉涸Ⰼ㚖侨㶶⻊䒊霃 絆Ⰼ絉㚖곭侨㼋㶶罏⻊劍㹊䖉騨“餻➢腊㸪倰錜呩䧶殜崨ⵌ玐务䮔䗎䱡錜㼜⚌〄⸉䮦(♶⡤〳禹䧴⻊緃+涸礵⟟絈⧩⻊)”涸 DTO(侨㶶㷜欰絆絉)瘝嚋䙁涸䲿ⴀ♸䎾欽㹊騨紨31%涸絆絉곭㼋罏㼜侨㶶崨玐盗椚♸鵘蠒紵ⰆⰢꝶ䧶殜䪮助䫏Ⰶ薴殶կ 馄荈⸓⻊ծ69.5%涸㣐㘗⟱⚌劼匬䊺絑䒓㨤ꅾ錠絆絉Ⰼ㚖侨㶶⻊䧶殜涸ꅾ銳䚍⚂剣紨35.1%涸⟱⚌劼匬䒓㨤确程䧴㹊騨կ⠶ꥥ满 絆㼋罏絉鶖劍ⴗ䖉㖑鸑劍鵂劅侨〳㶶⟄欰鸑❡鵂⸂䪮㼊助宠䩛⚌媯⸉勻㟞䲿Ɤ⼮⟱㖈⚌㢴♸絶劼㔔匬稇涸㼋欰荝❡涸⸂䋑㖞鸑崞鵂⸂礵剣絈ꣳ⻊涸⟱侨⚌㶶♸⚌劼⸉匬盗蠒椚佐♸㟞鵘Ɤ蠒佞㹊綕梡欨蠒荛佐♴㟞꣭Ɤ涸կ䞔ⲃ♴雮絆絉곭㣐瑕㘗〄⟱梡⚌劼紨匬䒓㨤䭆䫵Ⰼ㚖侨㶶⻊㹊騨㢴侨곭㼋罏雩⚹崨玐涸侨㶶⻊盗椚♸鵘蠒㼜䧭⚹♧고䗳銳涸䫏Ⰶ呏研RPA务㕂鵛劍涸灇 㖈絆絉涸Ⰼ㚖侨㶶⻊䒊霃务崨玐䮔䱡㼜僽♧고♶〳䧴緃涸䪮助 紩III 紩II 㹊騨㽻紩1 紩I 㹐䨪 腊⸂鷳錠 プ䊨♸⚁㹻欰䙖♸ざ⡲⠑⠶ Ⰼ㚖絆侨絉㶶⻊ 㔵絗絆絉Ⰼ㚖侨㶶⻊䒊霃务剣Ⱒ✵崨玐盗椚♸鵘蠒涸湱Ⱒ꨽宠欽⢾灇瑕㔙ꢭ꬗ぢ䭆剣IT䒊霃㛇炄䧴侨㶶⻊㹊騨絑낉涸276⡙絆絉곭㼋罏ꛏ㼆䔲♴侨㶶⻊㹊騨务涸Ⱒꝶ꡼곿鵳遤✫霄靍靈灇㥵♴僽鳅⚹꧋务涸导껩䠑錛կ 崨玐盗椚♸鵘蠒⡲⚹絆絉Ⰼ㚖侨㶶⻊䒊霃务涸割〳䧴緃涸♧鿈ⴔ湡⵸㖈崨玐荈⸓⻊ծ馄荈⸓⻊ծDTO瘝䪮助䧶殜椚䙁♸䎾欽㹊騨涸䕧ㆇ♴馊勻馊「ⵌꅾ錠կ姼㢪鿈ⴔ絆絉⛲㖈尵剣Ⱖ➭侨㶶㹊騨涸䕧ㆇ♴➢⚌ ❡ㅷ/剪⸉霃雦 港盗♸♲倰 …… ⸉꨽宠涸錭䏞鷶幯Ⱒ岤ⵌ✫崨玐⠏⻊涸ꅾ銳䚍կ䧮⟌涸靈灇务䭆剣㥵♴Ⱒꝶ涸〄梡 絆絉♸盗锐 ㈒た 㛇✵㹊騨錠錭 㛇✵䧶殜錠錭 >35% ∞㼆涸✵㣐湡㘗⵸⟱务⚌㕂劼䋑匬㖞勻 ։39% 崨玐盗锐♸鵘蠒 ❡ㅷ/剪⸉欰❡ 絆絉곭㼋罏雩⚹ Ꝉ㈒/蠒Ꝉ 餒⸉♸輑餴 絆崨絉玐㾝涸䒓⠏Ⰼ⻊㚖㼜侨剣㶶ⵄ⻊✵涸䌐䒊⸔霃絆务絉➢㛇㼆炄✵ ♳⸂㹐㹊䨪梡䧭꣭⸆劥կ㟞佪⸈鸟⚌⸉鵳㾝ծ⸔ 霹鵘蠒崨涸玐侨涸㶶盗⻊椚㼜♸䧭 ⚹♧䪮고助ꅾ馋銳⸷涸կ䧶殜 絆絉곭㼋罏僈烁䠑霋ⵌ 㛇⚌⸉✵崨CR玐M侨ծ䰘OA瘝湡禹⵸絡鵯❈小侨巤䰘✫㼿㣐劢ꆀ〄涸䮦 ⟟勻Ɀ⧩瘻կ⚌「⸉霄崨罏玐劍⠏䖉⻊鸑կ鵂禹絡涸傈䘋侨䰘 > 絾♳㹊霆雿鶣崨玐䮔䱡(ProcessMining)䪮助涸䫏Ⰶ♸䎾欽㹊騨䭆剣鳅넞涸䗳銳䚍կ 岤ꅺ1ծI紩㔵絗呍䗱⚌⸉涸❡ㅷ♸剪⸉涸Ⰼ欰ㄐワ劍ծII紩翸搋✵絆絉䊨⡲♸⚌⸉鵘鲮涸湱Ⱒ餴彂♸⸂ꆀծIII紩翸搋✵絆絉㢪鿈涸餴彂♸⼸ずկ RPA/IPA RPA/IPA䎾欽㹊騨馊勻馊「ⵌ遤⚌欽䨪涸Ⱒ岤 錠崨玐錭䮔♲䱡/⟣⸉䮔䱡〳涸⟄䌐䎾⸔欽⟱㹊⚌騨♸劼匬刿⸈넞佪ծ帿Ⰶ㖑㾝䒓 RPA/IPA⾊㉁䊺絑㼜崨玐䮔䱡湱Ⱒ腊⸂輑Ⰶ❡ㅷ⛓务կꤑ✫㼆崨玐荈⸓⻊涸⟟⧩餻腊㢪鵮剣15%絆絉곭 㼋崨罏玐剣䮔䲿䱡ⴀ㼜崨玐䮔䱡錠⚹⚌⸉侨㶶⻊㹊騨涸ⰢꝶⴗⰆ挿⛓♧ず傞刿僽侨㶶⻊⠏⯓䧶殜务♶〳䙐錠涸䪮助腊⸂կ ꥥ馋满⸷馊♴勻馊鿈㢴ⴔ遤务⚌㕂欽䋑䨪㖞㼆涸RPA/IPA䎾欽㹊騨涸鷶姿⸈帿崨玐䮔䱡/⟣⸉䮔䱡「ⵌ✫絆絉곭㼋罏涸ꅾ挿Ⱒ岤㖈鵯♧ꅾ銳涸䧶殜䪮助 崨玐♸⟣⸉港䱽♸㹎雦 (Ⱒ岤罏⽑嫱74.6%)ծ䭯絯崨玐⠏⻊(Ⱒ岤罏⽑嫱71.1%)ծ崨玐䒊垷(Ⱒ岤罏⽑嫱64.7%)ծ ⚌⸉崨玐/♸⟣⟣⸉⸉䮔䪄䱡遤䌐꡼⸔곿遤霋⚌ⵆ欽♸䨪佖䒓鵳゗넞佪桧ծ넞餘ꆀ涸RPA/IPA䎾欽㹊騨崨玐䮔䱡/⟣⸉䮔䱡㼜〳⟄剣佪㖑䌐⸔崨玐荈⸓⻊欽䨪㖈 (Ⱒ岤罏⽑嫱47.3%)瘝倰꬗〄䮦♶〳剏去涸⟟⧩կ 絾ざ靈灇㹊霆ⴔ區荛2024䎃紨40%涸RPA/IPA欽䨪㼜ꅷ欽崨玐䮔䱡/⟣⸉䮔䱡䪮助⚂⠔㼜Ⱖ⡲⚹♧고䭯絯涸䪮助䫏Ⰶկ ⴔ區䋗㔵絗劼㐼➃崨玐荈⸓⻊Ⰼ䎾欽崨玐䪮助腊⸂1䨾㾝䒓涸䋑㖞靈灇务絕ざ侨椚㹊霆雿鶣✫遤⚌欽䨪㖈RPA/IPA㹊騨务䨾导껩涸㼆崨玐䮔䱡/⟣⸉䮔䱡涸 劍䖉♸Ⱒ岤䞔ⲃկ 剒Ⱒ岤涸❡ㅷ腊⸂2 呍䗱“♲⟝㤛”腊⸂ (剒㢴鷥䭊♲고) Section a Sectione Sectionf 「霄罏⽑嫱，% CEO/COO 2021䎃靈灇3 CTO/CIO 崨玐䮔䱡/⟣⸉䮔䱡4 19.4% 27.4% 69.7% 66.2% 72.1% 64.2% 71.1% 74.1% 䎾欽♸鵘絶 26.4% 39.8% 佪腊ⴔ區 41.3% 28.4% 2022䎃靈灇 CEO/COOCTO/CIO 29.4% 42.3% 67.2% 63.7% 68.7% 62.2% 66.2% 64.7% 28.9% 42.3% 39.8% 24.9% 㖈RPA/IPA❡ㅷ涸ぐ고腊⸂务欽䨪㖈䭯絯⸈帿㼆崨玐䮔䱡/⟣⸉䮔䱡涸Ⱒ岤 Sectionb Sectionc Sectiond 霃雦䎂〵 盗椚䎂〵 劼㐼➃ 201㹻⟱⚌䨾㖈遤⚌⺫䭍告♶ꣳ✵ꆄ輑⚌ծ佟⸉곭㚖ծⵖ鸣⚌ծ䪠〄ꨪ㈒⚌ծ䨻㖑❡ծ䒊瘰ծ⼕毫ծ侅肫ծ暟崨瘝곭㚖 匬靈灇⟄⿺侨㶶䧶殜Ɀ瘻罏帿䏞霄靍䨾䖤կ䱹「靈灇涸 岤ꅺ1ծ崨玐荈⸓⻊Ⰼ䎾欽崨玐䪮助腊⸂⿬撑✫RPA务㕂շ䲀⸓侨㶶䧶殜㹊騨–2022䎃务㕂RPA遤⚌〄㾝峯㻋䫣デո2ծ䫣デ侨研㛇✵㼆201㹻姻㖈⢪欽RPA/IPA涸⟱⚌♸劼3ծ2021䎃涸靈灇獤稡勻荈✵RPA务㕂շ䲀⸓侨㶶䧶殜㹊騨–2022䎃务㕂RPA遤⚌〄㾝峯㻋䫣デո4ծ崨玐䮔䱡♸⟣⸉䮔䱡涸⼓ⵆ♸鍒區錛䫣デ♴俒“❡ㅷ㹊騨灇瑕”畎蒜կ ❡ㅷ㹊騨灇瑕ResearchonProductPractice Section2 霪鿈ⴔⰻ㺂㼜㔵絗“崨玐䮔䱡㹁⛐♸❡ㅷ䪮助鍒區ծ䔲♴遤⚌欽䨪涸㹊騨⸓㔔ծ䔲♴遤⚌欽䨪涸㹊騨䧭佪♸䭯絯䫏Ⰶ䠑䡦ծ悶