2022年电子商务旅行履行报告

SoddleCreek 2022EcommerceFulfillmentTrendsReport Ecommerceisnowthepreferredmethodofshoppingfor58%ofconsumsrs,upfrom52%in2020,accordingtoaWDPartnerssurvey.Andecommercesaleswillrepresent20%oftotalretailsalesby2024, There'snodenyingthatonlineshoppingisheretostay,butwhatimplicationsdoesthathavefororderfulfllment operations?Toidentifyecomrnercefulfilmenttrends,SacdleCreekconductedanonlinesurveyorindustryprofessionals moursn[mouso)sdjauoauuluedonozozAeaulparajdonApnsJeliseuodnuaoo]'zzozuenuqayu muchtheecornmercelandscapehaschangedsincetheCOVID-19pandernic. Thisnewsummaryreportisbasedondatafram283respondentswhoarepersonallyinvoivedwithorhaveinfiuence overe-fulfllmentfunctions. KeyTakeaways ResearchhighlightsInclude: Inthepastyear,themajorityofrespondents(59%)sawanincreaseInecommerceordlervolume. Approximatelyhalfofrespondents(51%)saytheirfulfllmentcostsincreasedsomewhatorsubstantially.Laborwasthe blggestfactor. 2sn[a[uussuapuodsaljo%E/qsapoleJopa.ajos)urddlusaaj:uddlussejueupAjap(majowpaaos]u[ddjusaajd - 25%offerone-ortwo-dayshipping. Manycompaniesareutilizingrnulti-nodedistributionnetworks,Forexample,17%ofrespondentshavetwodistribution centersand22%havethreeDCs. - Overhalrofrespondents(57%)utilizeathird-partyproviderforsomeoralloftheirecommercefulillrnent,andanother20% plantobeginoutsourcinginthenext12to18months. - Manyrespondentsplantoadidnewsaleschannelsinthenext12to18months,includingthird-partymarketplaces(489%)and socialplatforms(41%). - TheaspectoffulrillmentoperationsthatrespondentswouldmostIiketoimproveinthenext12to18monthsis mechanization/automation/robotics. Movingfonward,respondentsaretakingamorestrategicapproachtofulfllmentoperations.Plansinclucedistribution networkexpansion,expandinguseoftechnology,optimizingforomnichannel,reducinglalbordependencyandmore Continuereodingthefullreportformoredetail7 888-878-1177Isales@sclogistics.comIsclogistics.corn TableofContents SnapshotofOnlineSelle OrderVolumeontheRi Deliverie: FulfillmentCosts DistributionNetwor Outsourcing SolvingTopFulfillment Shipping Labor WarehouseSpac TechnologyLimitat InventoryManagement LookingAhead. 888-878-1177Isales@sclogistics.comIsclogistics.corr 2022EC0MMIFULFILLMENTTRENDSREPOR SnapshotofOnlineSellers Mostsurveyrespondentsworkforecommercecompanies/onlineretailers(44%)andbrick-and-mortaror omnichannelretailers(1g%),butwholesalers/distributors,manufacturers,direct-sellingcompaniesandconsultantsalsoarerepresented. FortypercentofcompanlesshipproductsCompanyType directlytoendconsumers(B2C).Another35% shipproductsbothB28and82C,while25%ship exclusivelyB2B. EcommerceCompeny/ OnlineRetaller Mostcornpanieswereinvolvedinecommerceto(RUUPULOJO somedegreepriortoCOvID,with2to4yearsofWholesale/Distributor experience(32%),5to10years(46%)ormorethan 10yearsofexperience(16%], Manufacturer DirectSeler CompanlesspanavarietyofIndlustrles,Including consumerelectronics(20%),apparel/accessoriesConsultant (13%),homefurnishings[10%),food/drug (7%).health/beauty[6%).homeImprovement Ocher (6%),officesupplies(6%)andmore. 0%10%40%50% Companiesrangeinsizefromlessthans1million tomorethan$1bilioninannualrevenue.Mid. sizedcompanlesairewellrepresented.Nearly half(47%)ofrespondentsarefromcompanieswith$50500milionInrevenue.One-third TotalAnnualRevenue ofrespondentsarefromcompanieswith$50 millionorlessinrevenue.OntheotherendoftheLessThan51Milon spectrum,19%arelargecompanieswithmore than$500millioninrevenue. $1·10MIllon $10-50MIIlon S50100Millon $100500MIIlon $500MIIIon-$BIllon MoreThan$1Blllon DontKnowr 0%10%20%30% 888-878-1177Isales@sclogistics.comIsclogistics.corn SaddleCr 2OZZECOMMERCEFULFILLMENTTRENDSREPORT AssessingtheEcommerceExperience Surveyresultsreflectthestateoftoday'secommerceoperationsandofferhelpfulbenchmarksfor fulfillmentpractitioners. ORDERVOLUMEONTHERISE Itwasabusyyearforthemajorityofrespondents.Unpredictabilitywasasignificantchallengeformany For59%,onlineordervolumeincreased.Just27%companies,with21%citingincreasingorfluctuatingorder ofrespondentssayvolumedecreased.volumeasoneoftheirtopthreefulfillmentchallengeslast Kiajeulxoxdy'J01e,eaq01eaddesaopazisAueduo9 year.Itwasabiggerissueforlargecompanies(32%)than two-thirdsoflargeandmid-sizedcompaniessawanincrease,comparedtojust40%ofcompanieswiths50 millionorlessinannualrevenue forsmall(12%)ormid-sizedcompanies(20%),.mostlikely becausesmallercompaniestendtobemorenimbleanc A(nb1depe0)a(qe 888-878-1177Isales@sclogistics.comIsclogistics.corn SoddlleCr 2OZZECOMMERCEFULFILLMENTTRENDSREPORT DELIVERIES Respondentsareofferingtheircustomersavarietyofdelivery/ plck-upoptions.Freedeliveryiswldelyofferedforallorders Forcomparison,inSaddleCreek's2020study.freedelivery withaminimumorderwasmorecommon(57%)whilejust 24%offeredlfreedeliveryforallorders. In2022,fastshippingissomewhatles5cormmonthanfree. One-thirdofrespondentsoffertwo-dayshippingwhilejust onc-quarterofrespondentsofferone-dayorsarne-day service.(In2020,just12%offeredsame-daydelivery.) Abouthalfofbrick-and-mortarandomnichannelretailers (49%)offerbuyonline/picku