卓越交付：领先品牌如何在交付管理中获胜

Real Stories of Growth and Innovation Delivery management isn’t just about getting a package from point A to point Bit’s about creating an experience that earns customer trust and fuels business growth. This ebook is a celebration of what’s possible when delivery managementbecomes a strategic advantage. It showcases the journeys of businesses that have We thank our featured brands for their partnership and transparency.Their stories show that every touchpoint in delivery is an opportunity to build confidence, loyalty, and success. Cart abandonment is the silent killer of e-commerce growth. According toresearch by Baymard Institute,70% ofonline shopping carts are abandoned, with over half of customers citing delivery concerns like limited options,unclear timelines, or excessive costs. The Solution The Opportunity These companies implementednShift Checkoutto introduce multiple delivery options, such as: For businesses likeScandinavian Luxury Group,Topformula,RevolutionRaceandStadium, deliveryflexibility at checkout isn’t a bonus—it’s essential. •Home delivery for convenience•Click & collect for speed•Eco-friendly shipping to cater to Scandinavian Luxury Groupwanted to improvetheir checkout process and offer more deliverychoices to better meet customer expectations forflexibility and convenience.Topformulasought Other brands likeRevolutionRaceandStadiumalso benefited from the ability to providepersonalized delivery options, improving “ The Impact Improvedretention,supportingtheir growth 28% increase in order value.4% boost in conversion rate. 25% more itemsadded to carts.20% fewer cartabandonments. Implemented flexibledelivery across all markets “ Key Takeaway A frictionless checkout is the foundationof e-commerce success.When customers feel in control at Chapter 2 What Happens After‘Buy Now’? The stakes for post-purchase transparency are high. PwC research shows that 54% of consumers consider package tracking as one of the most attractive servicesif offered at no extra cost. Providing clear and timely tracking updates builds confidence and reduces uncertainty in the post-purchase experience. The Solution The Opportunity For brands likeICANIWILLandQUIZ, the post-purchaseexperience is as critical as checkout. ICIWandQUIZturned tonShift Trackto providebranded tracking pages and notifications. Lacking a unified tracking solution,ICANIWILL (ICIW)wanted a way to ensure consistent, branded deliveryupdates while reducing customer inquiries. These enhancements enabled customers to stay Meanwhile,QUIZtook ownership of the post-purchaseexperience, ensuring customers stayed informed instead The Impact 50% reductionin order-related Reduced service calls.Increased repeatpurchases.Improved Key Takeaway Proactive tracking isn’t just a feature;it’s a confidence-building tool. Chapter 3 A customer is browsing your website, excited to trysomething new. They add a few items to their cartbut hesitate before checking out. “What if it doesn’t fit? What if it’s hard to return?” 92% of customers 67% of consumers say a negative return experience woulddiscourage them from returning.However, only 40% of retailers believe say a smooth return process influenceswhether they shop with a retailer again,according to IMRG. Returns are not always seen as a cost center: for many brands, they arebecoming instrumental to the customer experience strategy. needed a digitalprocess to managereturn volumes QUIZwanted to add visibility andconvenience to their returns process, while Friluftsmagasinetsought to optimize returnlogistics, improving efficiency and turnaround Meanwhile,FriluftsmagasinetusednShift Shipto optimize thelogistics of their returns. By adoptingnShift Returns,Hunkemöllerintroduced anautomated and paperless returns WithnShift Returnsintegratedinto their post-purchase journey,QUIZensured that customerscould track their returns as easily By refining warehouseoperations andenhancing theirreturns handling process,they reducing the burden on internal teams. This integration is expected tosave 25-30% in staff timebyreducing customer inquiries about Since its implementation acrosssix key markets,Hunkemöllerhasexperienced a15% increase in in- What was a historical painpoint for the company andour customers has been a few clicks, […] and theemployees use a minimumof working time.Friluftsmagasinet through the delivery andreturns process.QUIZ Key Takeaway When handled right, returns don’t have to bea headache. Whether aiming for customer-friendly interactions or for logistical Chapter 4 Scaling logistics can feel likesolving a puzzle where every For brands likeStihl, JYSK,andSuperdry,the prioritieswere clear: meet increasing demand, maintain efficiency,and enhance customer satisfaction. And as these companies Let’s bust the myths that holdbusinesses back from logistics success. Myth #1 Stihl,a renowned tool manufacturer, facedchallenges with manual processes in theirdelivery manag