Voice of the Customer: Time Management Systems

Voice of the Customer: Time Management Systems

Introduction

The report is based on feedback from customers of time management applications, derived from the Sapient Insights 2023-2024 HR Systems Survey, the 26th annual edition. The survey covered organizations from various sectors including manufacturing, healthcare, government, non-profit, and trade services. The research methodology and demographics are detailed in separate sections.

Key Themes and Data Highlights

1. Time and Attendance Applications

   • Widespread Adoption: 85% of all organizations have adopted some form of Time and Attendance application, up from previous years. This indicates the necessity of these systems in modern organizations.
   • Deployment Models: Biometric clocks and mobile clock-in/out features are widely used, making these systems highly accessible and user-friendly.

2. Replacement Plans

   • Current Usage: 85% of organizations currently use Time and Attendance applications.
   • Future Plans: 12% are budgeting for replacement over the next 12 months, while 7% are forecasting changes over the next 24-36 months.

3. Purchase Approaches

   • Integration Strategies: Time Management applications are typically purchased as part of payroll/HRMS suites (59%) or standalone point solution providers (3%).
   • Future Trends: The trend suggests that Time Management solutions will continue to be integrated into payroll/HRMS suites, driven by the increasing adoption of ERP environments that include HRMS modules.

4. Vendor Solutions

   • Enterprise Market: 87% of large enterprises are currently using Time Management applications.
   • Mid-Market: 83% of mid-sized enterprises are using these applications.
   • Small and Medium Businesses (SMBs): 78% of SMBs are using Time Management applications.

5. User Experience and Satisfaction

   • Ease of Use: Time and Attendance applications are highly rated for ease of use by both managers and employees.
   • Vendor Satisfaction: High satisfaction levels among users indicate robust configurability and security features.

6. Key Functionalities

   • Traditional Functions: Time and attendance, absence management, leave management, workforce/labor scheduling, and workforce/labor forecasting.
   • Emerging Trends: Predictive scheduling, project and activity tracking, and labor budgeting based on skills or certifications.

Conclusion

The adoption and usage of Time Management systems are growing steadily across various sectors. These systems are increasingly being integrated into larger ERP and HRMS suites, reflecting a trend towards comprehensive and integrated solutions. The high satisfaction levels and widespread adoption indicate the importance of these systems in managing workforce activities effectively.