The report highlights the challenges faced by public sector organizations in balancing tight budgets, serving communities faster, and delivering innovative solutions. IT has always been a central player in helping the public sector move forward, and modernization of IT operations is crucial to overcome these challenges. IT automation is a smart way to start modernization, as it uses software bots to carry out tasks with little to no human intervention. Automation delivers simplified, secure, scalable, and strategic IT, and can provide a variety of benefits such as reducing time-consuming, repetitive human tasks, improving provisioning speed and network efficiencies, and streamlining IT functions. The report also provides key steps to take before starting an IT automation initiative, tips to determine what to automate and which tools to use, and best practices to ensure the IT automation strategy and execution meets the needs of the organization.
