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Unleashing growth: The evolving role of underwriters

信息技术2024-04-30凯捷研究院朝***

AI智能总结

Underwriters are evolving to play a more consultative role with the end consumer and broker, delivering personalized risk solutions. This requires upskilling in product, risk management, and sales training to use advanced technology like the Underwriting Workbench. Advanced technology enables underwriters to work faster, attract more business, and successfully enter and gain traction in new markets. Streamlining the underwriting role with powerful, advanced technology boosts efficiency, accuracy, and experience to unlock new business growth. Underwriters play a pivotal role in assessing risks, setting premiums, and ensuring the financial health of insurance organizations. A deep sector expertise and an understanding of the risk landscape enables them to foster meaningful insured relationships and contribute to significant business growth. However, manual processes, spreadsheets, and menial tasks stymie their efficiency and decision-making abilities. Insurers and underwriters envision a future where the underwriter's role will be more focused on core activities such as risk assessment, premium calculation, and book management, while administrative activities will be automated. This will enable underwriters to work more efficiently and effectively, and contribute to significant business growth.

Unleashinggrowth:theevolvingroleofunderwriters Streamliningtheunderwritingrolewithpowerful,advancedtechnologyboostsefficiency, accuracy,andexperiencetounlocknewbusinessgrowth. Inbrief •Underwritersmustassumeamoreconsultativerolewiththeendconsumerandbroker,deliveringpersonalizedrisksolutions. •Astheroleoftheunderwriterevolves,upskillingwithproduct,riskmanagement,andsalestrainingwill enabletheuseofimprovedtechnologyliketheUnderwritingWorkbench. •Advancedtechnologyenablesunderwriterstoworkfaster,attractmorebusiness,andsuccessfullyenterandgaintractioninnewmarkets. Underwritersplayapivotalroleinassessingrisks,settingpremiums,andensuringthefinancialhealthofinsuranceorganizations.Adeepsectorexpertiseandanunderstandingoftherisklandscapeenablesthemtofostermeaningfulinsuredrelationshipsandcontributetosignificantbusinessgrowth. Butdespitebeinghighlyskilledandwell-compensated,accordingtothe2024WorldPropertyandCasualtyInsuranceReport,almosthalf(45%)ofallcommercialandpersonalunderwritersstruggletomeetrisingbrokerandcustomerexpectations. Essentially,thesevaluable,strategicplayershavebeenstymiedbymanualprocesses,spreadsheetsandmenialtasks,whichimpacttheirefficiencyanddecision-makingabilities.Almosthalf(41%-43%)of commercialandpersonallineunderwriters’timeisspentonadministrativeactivitieslikedataentryandrecordkeeping,whileonlyathird(32%-33%)isdedicatedtocoreactivitiessuchasriskassessment,premiumcalculation,andbookmanagement,andaquarter(25%-26%)isspentonagent/brokercollaborationandsalesactivities. Butinsurersandunderwritersenvisionafuturewheretheunderwriterroleadaptstothechangingmarketandenhancesriskassessmentformoresustainablegrowth.Infact,70%ofsurveyedinsuranceexecutivesbelieveunderwriterscanbecomebroker/agentrelationshipandproductdevelopmentconsultantsand63%ofinsurersbelieveunderwriterscanaddvaluetothesalesprocess. Withtherighttoolsandtraining,underwriterscanupskilltopriceriskwithhigheraccuracy,adviseclientsonhowtomitigatetheirownriskpotential,deliverbetterquotegenerationexperiences,andoffermorepersonalized,innovativerisk,andcoveragesolutions.Theevolvedunderwriteradoptsamoreconsultativeapproach tobuildandfostervaluablecustomerandbrokerrelationships,whichenablesthemtoreachabroadermarketandgeneratemoresalesforthebusiness. Learnfromthetrailblazinginsurers Thereporthighlightsthatonly8%ofP&Cinsurersarecurrentlyimplementingautomated,data-drivenrecommendationsordecisionsintheunderwritingprocess.However,thetrailblazinginsurersthathaveembracedthisevolutionareexperiencingremarkableefficiencygains.Theyhaveboostedunderwriting speed,reducedunderwritingexpenses,andsignificantlyimprovedtargetachievementcomparedtomainstreaminsurers. Theseforward-thinkingcarriershavealsoexcelledintighteninglosscostsandstrengtheningfrauddetection,settinganewstandardfortheindustry. Figure1Trailblazersleadwithsuperiorefficiency,accuracy,andcustomer/brokerexperience 4% Eﬃciency Boostedunderwrittingspeed Boostedunderwrittingspeed 20% 4% 27% 0% Accuracy Tightenedlosscost Strengthenedfrauddetection 28% 9% 36% 13% Experience Increasednewbusinessﬂows 9% Enhancedretention TrailblazerP&Cinsurers 21% 23% MainstreamP&Cinsurers Source:CapgeminiResearchInstituteforFinancialServicesAnalysis,2024;WorldPropertyandCasualtyInsuranceReport2024GlobalInsuranceExecutives’Survey Trainingandtechnologypavethewayforward Underwritersrequirebothskillstrainingandtherighttechnologytoexpandtheirroles,addnewvalueandpromotesuccessacrossthebusiness. Advancedtechnologieslikecloud-basedself-assessmenttools,predictivemodelingandartificialintelligence(AI)/naturallanguageprocessingcapabilitiescanimprovetheaccuracyandproductivityofunderwriterdecision-making. RevolutionarytoolslikethedigitalUnderwritingWorkbenchprovideinstantvisibility,automatetasks,prioritizehigher-valuesubmissionsandleverageratingenginesandmodelstogiveunderwritersseamlessaccesstopertinentinternalandexternaldataatkeydecisionpoints.Insteadofhavingtosiftthrough andassimilateinformationfrommultiplesources,theworkbenchputsthedataandinsightsneededforinformedriskassessmentatthefingertipsoftheunderwriterandallowsthemtoshifttheirfocustoaccurateriskpricingandprevention. AccordingtoCapgeminiresearch,mostunderwritersindicatedtheyrequiretrainingacrossthreekeyareasofbusinesstohelpthempavethewayforward:product(81%),riskmanagement(69%)andsales(68%). Havingsuchatechnologicaledgeiscrucialintoday’semploymentenvironment,asasignificantportionoftheunderwritingworkforceispoisedtoretireandtherearechallengesrecruitingandupskillingyoungergenerationsintothisrole.Theold,tech-freewaysof legacyunderwritingarephasingout,whilethemillennialandGenZworkforceislookingtoleverageadvancedtechnologysolutionsthathelpthemworkfasterandsmarter. Inconclusion Whenunderwritersareelevatedwiththerighttrainingandpowerful,moderntechnologytheyproduceimpressiveresultsassalesenablers,brokerrelationshipconsultantsandbookmanagers. Whetheryourbusinesshasyettobegintheunderwriterevolutionorisonitswaytoharnessingbetterdata andinsightsandimplementingnewpolicysystemsorwo

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