The report suggests that telco groups have not yet centralized beyond shared service centers, which may be the reason for their diverse technical reality. Many groups have established centralized services through shared service centers, but these efforts have had limited success in delivering group and scale efficiencies. The report suggests that beyond protecting shareholders' financial interests, there are two other benefit levers: shared learning and efficiency. However, the trick is to organize shared learning so that it is meaningful for everyone, despite the lack of homogeneity in individual operations.
