company due to poor customer service was reported to be around 40%. This highlights the importance of providing excellent customer service in the BFSI sector. Contact center outsourcing is becoming an increasingly popular option for organizations in the BFSI sector, as it allows them to focus on their core business while still providing high-quality customer service. Cloud hosting, cloud communications, and virtual chatbots are among the key trends in the contact center industry, and organizations are adopting these technologies to improve their customer experience. In addition, organizations are also leveraging AI to enhance their contact center operations. Contact center analytics is also becoming increasingly important, as it allows organizations to monitor the performance and productivity of their contact centers and make data-driven decisions. Overall, the BFSI sector is expected to continue to prioritize customer service and invest in contact center technologies to improve the customer experience.
