The white paper "BANKING ON TECHNOLOGY: HOW SMALL BANKS CAN WIN BIG WITH DIGITAL TRANSFORMATION" suggests that small and midsize banks can survive by reducing the cost of serving customers or growing the business. To achieve this, they must invest strategically in technology, particularly in digitalization. The paper highlights the importance of leveraging data to stop value leakage and using technology to increase the scope of service. It also suggests that failure to digitalize services risks losing business to more tech-savvy institutions.
