Research Snapshot: Payment and Expense priorities

RESEARCH SNAPSHOTPayment and Expense prioritiesProcesses simplification is the top payment and expense priority reported by travel buyers.Source: a survey of 106 travel buyers, Oct. 2021, BCD Travel. Produced by BCD Travel Research & Innovation, Nov. 2021Travel buyers shared their views around payment and expense priorities. Processes simplificationand traveler satisfactionrank high on the list -91% and 88% of the survey respondents rate these two as extremely or very important. Data insights and direct cost savings follow notfar behind. Additionally, combating fraud is considered extremely important by almost a half of travel buyers.20%24%47%27%36%39%31%38%48%41%40%27%48%40%38%49%50%43%13%22%21%17%19%14%16%8%3%8%7%5%3%3%9%9%6%3%3%3%3%3%Enabling travelers to pay for all travel spendGenerating rebates from card spendCombating fraudIndirect (administrative) cost savingsFrictionless payment and expenseDirect cost savingsTravel data insightsTraveler satisfactionSimplifying / streamlining processesTravel buyers’ Payment and Expense prioritiesExtremely importantVery importantModerately importantSlightly importantNot at all importantNot sure