The 2020 Passenger IT Insights report highlights the impact of COVID-19 on the airline industry and the role of technology in adapting to changing regulations and safety scenarios. Sustainability is a key concern for passengers, with 80% expressing concern about climate change and a desire for carbon offsetting options and green airport infrastructure. Passengers also want technology that automates their journey and enables a more fluid travel experience, with increased use of mobile phones for each step of the journey. The report emphasizes the importance of technology in helping airlines and airports recover from the pandemic and meet passenger demands for a more sustainable and efficient travel experience.
