The CX Network Market Report provides insights on how to tackle the biggest customer loyalty challenges in the telecoms industry. The report highlights the importance of retaining a brand identity in a M&A landscape, driving customer satisfaction through great service, and taking key steps to keep customers loyal. The report also emphasizes the need to reduce churn and retain customers. The report includes case studies and insights from digital and customer experience leaders, such as Gero Niemeyer, Heather Lyon, Richard George, Viktoria Ruubel, and Christian Tausend. The report is edited by Zarina de Ruiter, who can be contacted at zarina@cxnetwork.com.
