The 2018 Customer Experience Predictions report from CX Network highlights the top 7 predictions for the upcoming year, including rising customer expectations, hyper-personalization, the use of customer data, and the rise of AI and the hybrid workforce. Industry experts also provide their predictions, such as a mobile-first focus for customer loyalty and the adoption of new ideas from start-ups. The report also includes a calendar of events for 2017 and information about the authors.
