您的浏览器禁用了JavaScript(一种计算机语言,用以实现您与网页的交互),请解除该禁用,或者联系我们。[毕马威]:2022年全球科技报告(英文版) - 发现报告
当前位置:首页/行业研究/报告详情/

2022年全球科技报告(英文版)

信息技术2022-10-29毕马威陈***
2022年全球科技报告(英文版)

KPMG KPMGglobaltechreport2022 Globaltechnologyleaderssharetheirdigital transformationprogressandexplorehowto strengthenongoingdigitalmaturity. September2022/home.kpmg/techreport2022 Contents 15 05 Cybersecurityteamsarestrugglingto Techenthusiasmforkeepup customerengagement burnsbrightly 09 Digitalmomentumisgrowing, butthreatspersist 18 Seven definingtraits oftoday's digitally- mature organizations KPMGKPMGglobaltechreport2022 Foreword Organizationstodayareoperatingintenseconditions.Astheygrapplewithrisingcosts,economicuncertainty.geopoliticalturmoilandaglobaltalentcrisis,theymustdefendtheirmarketsharebystrengtheningcustomerloyaltyandenhancingtheir offeringswithinnovative,market-leadingproductsandservices.Toachievethesegoals,proficientapplicationofnewandemergingtechnologieswillikelybevital. ThegoodnewsisthatKPMG'slatestglobaltechreportfindsaresilient,forward-lookingattitudeamongglobaltechnologyprofessionals.Companiesareenthusiasticaboutdisruptivenewtoolsanddeterminedtofurtherembraceongoingdigital transformationtoenhancethecustomerexperience. ThesurgeintechinvestmentandinnovationseenduringtheCOviD-19pandemichasgivenorganizationsnewconfidenceinthepotentialoftechnologytorevitalizetheirbusinesses.Inour2020giobalCOresearch,61percentofrespondentstoldusthatthe crisisincreasedtheinfluenceoftechnologyleaderswithinbusinesses.Sevenin10said itstrengthenedcollaborationbetweenthetechnologyteamandthewiderbusiness. Asseeninthisyear'sreport,thedigitalevolution,acceleratedbythepandemic,isfuelingrecord-highconfidencelevelsarounddigital-transformationcapabilities.Thisraisingofindustrystandardscanhelpredefinedigitalleadership. Toexpiorehowcompaniesarelookingtosustainthisdigitalmomentuminanuncertain economiclandscape,thisyearwewidenedthescopeofourKPMGannualglobalClOstudytocreatetheKPMGglobaltechreport.Wesurveyedmorethan2,200executivesandconductedaseriesofin-depthdiscussionswithindustryexpertstouncoverthe technologystrategiesbusinessesareusingtohelpoutsmarttheircompetitorsinatimeofunprecedentedmarketvolatility. KPMGPMGglobaltechreport2022 Emergingtech Theheadline numbers 2years %66 theexpectedtimeframeforofexecutiveshavegeneratedreturns mostbusinessestoembracekeyfromdigitalinvestments. emerging-technologyplatforms suchasWeb3,themetaverse andquantum.computing. TalentshortagesCloudadoptionCybersecurity challengecomplicatingthe adoptionofdigital #1technologies 9..10 58% businessesindicatetheyareadvancedofcybersecurityteamsadmit intheiradoptionofcloudsystems.thattheyarebehindschedule. KPMG2022CopyrightownedbyoneormoreoftheKPMGintemationalentities.KPMGIntematonelentitiesprovidenoservicesto.clients.Allnghtsreserved.KPMGgliobaltechrepart2022 Techenthusiasm forcustomer engagement burnsbrightly KPMGKPMGglobal Digitaltransformationislivinguptomorelikelytoprioritizeappmodernizationandintelligent automationduringthenextyearthan3yearsfromnow, itspromise.Inrecentyears,leadership teamshavetastedsuccessasaresult oftheirtransformationactivitiesand whichsuggeststhatmostexpecttoreachmaturityinCustomerexperienceis thesecapabilitiessoonerratherthanlater. substantiallymotivating Oursurveyalsorevealswidespreadappetitefornew enterpriseinvestmentsinIT remainoptimisticaboutwhattheycantechnology,evenifitisuntriedandpotentiallydisruptive achieveinthefuture.DespitemarketandAnaverageof67percentexpecttoembraceemergingandisbecomingsynonymous geopoliticaltensions,ourresearchfinds platformswithin2years,includingthemetaverse,non- fungibletokens(NFTs)andWeb3.Seventy-twopercent withdigitaltransformation businessesembracingnewtechnologiesexpecttohaveinvestedinquantumcomputingwithinTechstrategiesareanchored andpoisedtoinvestinnewtools.thesametimeframe.tocreatingloyalty-winning AlmostallrespondentstooursurveysaythattheirCustomervalueisaprimarydriverofITexperiences,tosafeguardincome organizations'digitaltransformationshaveimprovedactivityandencourage[high]levelsof profitabilityand/orperformanceoverthepast2years.Theyalsoappeartobereachingkeyimplementationmilestonessoonerthanexpected.Respondentsare Oursurveysuggeststhatcustomerexperienceisonerepeatrevenuefromcustomers. oftheprimaryleversthatunlocksbudgetfordigital transformation.ThiscontinuesthetrendwehaveseenBarryBrunsman Businessesexpecttodownscaleovertime,inpreviousyearsGlobalLeader,ClOCenterofExcellence, afterhittingimplementationmilestones.Customer-centricexperiencesinvolvedesigningKPMGInternational&PrincipalAdvisory.workflows,servicesandproductstomeetcustomersCIOAdvisoryatKPMGintheUS Wherewillyourorganizationinvestthemostoverthenextyearneedsinthemosteffectivewaypossible.Thisapproach andyearsfrom.now?alsohascommercialbenefits.AstudybyMicrosoft 40%39%discoveredthat96percentofcustomerssurveyedfelt 38%qualityofcustomerservicedirectlyinfluencedwhether theywouldpurchasefromabrandagain.Furthermore, 35% 33%56percentofcustomersinthatstudyadmitteda frustratingcustomerexperiencewouldstopthemfrom 30%30%returningtoacompany. 27% 25%OurrespondentsindicatethatMarketing,Customer ServiceandSalesfunctionsarebenefitingthemostfrom 21%di