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The IT Roadmap for Digital Business Transformation

Key Questions

• Scope, Scale, and Leadership: How can organizations effectively scope, scale, and lead digital business transformation to achieve financial results?
• Leadership and Teams: Which leaders and teams should be involved in digital business transformation?
• Stages and Activities: What are the key stages and activities involved in digital business transformation?
• Digital Ambition: Should the digital ambition be focused on optimization or transformation?

Industry Trends

• Organizations are accelerating digital business transformation to achieve long-term growth and profitability.
• Gartner reports that large enterprises often take twice as long and cost twice as much as initially anticipated.
• Cultural readiness is a significant factor, with 53% of organizations still unprepared for digital challenges.

Key Stages

1. Ambition

   • Define and Articulate Strategy: Align the entire organization with the digital business ambition and strategy.
   • Assess Readiness: Evaluate the organization's current digital maturity and readiness for change.
   • Balance Optimization and Transformation: Identify how the enterprise will balance optimization and transformation objectives.
   • Communication Strategy: Develop a compelling communication plan to sell the transformation story.

2. Design

   • Market and Technology Disruptions: Stay updated on market and technology disruptions.
   • New Business Models: Identify and build new business and revenue models that provide strategic advantages.
   • Strategic Partnerships: Establish strategic partnerships aligned with the transformation vision.
   • Customer Needs: Ensure customer and constituent needs are at the center of the design.

3. Deliver

   • Minimum Viable Proof of Concept: Execute and communicate a minimum viable proof of concept.
   • Talent and Skill Needs: Clearly identify talent, skills, and competencies needed.
   • KPIs and Success Metrics: Establish KPIs and define success metrics.

4. Scale

   • Governance Shift: Clarify how governance will evolve to meet specific needs.
   • Detailed Plan: Develop and execute a detailed plan to bring the organization forward.
   • Infrastructure Changes: Measure and assess necessary changes in infrastructure.

5. Refine

   • Environmental Monitoring: Continuously monitor the environment for changes impacting digital ambitions.
   • Strategy Evaluation: Evaluate the impact of the digital transformation strategy.
   • Agility: Ensure the organization has the agility to reset strategies and plans.

Key Roles

• CIO: Collaborate with organizational leaders to guide digital business transformation efforts.
• Data and Analytics Leader: Provide intelligence and business insights.
• Sourcing, Procurement, and Vendor Management Leader: Evaluate and manage vendor innovation.
• Enterprise Architecture Leader: Enable new technology and design solution experimentation.
• Infrastructure and Operations Leader: Develop ITSM landscapes and service strategies.

Case Study: Minter Ellison

• Client Impact: Minter Ellison, a leading international law firm, underwent an organization-wide digital transformation.
• Gartner’s Role: Provided soundboard for ideas and credibility in areas like AI, business process management, and enterprise-wide digital transformation.
• Achievements: Led and delivered change across legal lines of business, automated processes, and improved efficiency.