The IT Roadmap for Digital Business Transformation
The IT Roadmap for Digital Business Transformation
Key Questions
- Scope, Scale, and Leadership: How can organizations effectively scope, scale, and lead digital business transformation to achieve financial results?
- Leadership and Teams: Which leaders and teams should be involved in digital business transformation?
- Stages and Activities: What are the key stages and activities involved in digital business transformation?
- Digital Ambition: Should the digital ambition be focused on optimization or transformation?
Industry Trends
- Organizations are accelerating digital business transformation to achieve long-term growth and profitability.
- Gartner reports that large enterprises often take twice as long and cost twice as much as initially anticipated.
- Cultural readiness is a significant factor, with 53% of organizations still unprepared for digital challenges.
Key Stages
-
Ambition
- Define and Articulate Strategy: Align the entire organization with the digital business ambition and strategy.
- Assess Readiness: Evaluate the organization's current digital maturity and readiness for change.
- Balance Optimization and Transformation: Identify how the enterprise will balance optimization and transformation objectives.
- Communication Strategy: Develop a compelling communication plan to sell the transformation story.
-
Design
- Market and Technology Disruptions: Stay updated on market and technology disruptions.
- New Business Models: Identify and build new business and revenue models that provide strategic advantages.
- Strategic Partnerships: Establish strategic partnerships aligned with the transformation vision.
- Customer Needs: Ensure customer and constituent needs are at the center of the design.
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Deliver
- Minimum Viable Proof of Concept: Execute and communicate a minimum viable proof of concept.
- Talent and Skill Needs: Clearly identify talent, skills, and competencies needed.
- KPIs and Success Metrics: Establish KPIs and define success metrics.
-
Scale
- Governance Shift: Clarify how governance will evolve to meet specific needs.
- Detailed Plan: Develop and execute a detailed plan to bring the organization forward.
- Infrastructure Changes: Measure and assess necessary changes in infrastructure.
-
Refine
- Environmental Monitoring: Continuously monitor the environment for changes impacting digital ambitions.
- Strategy Evaluation: Evaluate the impact of the digital transformation strategy.
- Agility: Ensure the organization has the agility to reset strategies and plans.
Key Roles
- CIO: Collaborate with organizational leaders to guide digital business transformation efforts.
- Data and Analytics Leader: Provide intelligence and business insights.
- Sourcing, Procurement, and Vendor Management Leader: Evaluate and manage vendor innovation.
- Enterprise Architecture Leader: Enable new technology and design solution experimentation.
- Infrastructure and Operations Leader: Develop ITSM landscapes and service strategies.
Case Study: Minter Ellison
- Client Impact: Minter Ellison, a leading international law firm, underwent an organization-wide digital transformation.
- Gartner’s Role: Provided soundboard for ideas and credibility in areas like AI, business process management, and enterprise-wide digital transformation.
- Achievements: Led and delivered change across legal lines of business, automated processes, and improved efficiency.