Software-defined Infrastructure Services
AI智能总结Summary of Software-defined Infrastructure Services
The Software-defined Infrastructure Services (SDI Services) offered by NTT DATA provide businesses with comprehensive support and expertise for accelerating success and maximizing returns on investment through the use of software-defined technologies and hardware assets. This service encompasses lifecycle support capabilities that optimize the value of subscriptions and traditional licenses, simplifying the management of transformed infrastructures through an integrated support system.
Key Components:
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Integrated Support: The SDI Services consolidate operational management, offering actionable insights through a single Services Portal. This portal provides data-driven recommendations for cost and operational efficiencies across software and services.
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Visibility and Control: The portal enables enhanced visibility and control over hardware and software assets, ensuring business continuity by maintaining asset availability and supporting global delivery capabilities.
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Cost and Efficiency Optimization: Regular expert recommendations guide best practices for software compliance, usage, and vulnerability risk mitigation, optimizing the value of Enterprise Agreements and other license investments. This results in increased operational and cost efficiencies through proactive lifecycle management.
Business Outcomes:
- Shift to Subscription Software: Simplified access through a single sign-on portal streamlines data-driven insights, enhancing visibility and control.
- Risk Mitigation: Identifies trends and recurring issues proactively to mitigate potential impacts on business continuity.
- Personalized Exposure Checks: Provides real-time updates on bugs, security advisories, and end-of-life (EoX) statuses.
- Infrastructure Health Insights: Offers SLA performance insights across incident and service requests to maintain infrastructure health.
Value Realization:
- Optimization of Enterprise Agreements: Recommendations integral to the service ensure maximization of value from Enterprise Agreements and other license investments.
- Agility and Flexibility: Supports responsive management to changing business demands with flexible access to specialized expertise for guided remediation.
Service Delivery:
- Global Experience: Over 9,900 organizations rely on SDI Services for infrastructure availability and health.
- Innovation and Expertise: Features API-level integration with strategic vendor software and holds the highest number of Cisco DevNet partner certifications globally.
- Multivendor Support: Offers over 11,000 vendor certifications across 50 vendors and multiple technologies.
- Global Reach: Delivers client service delivery management in 58 countries, field engineering in 148 countries, and supports 14 languages.
- Add-on Services: Includes Move Add Change Delete (MACD) for agility in meeting changing business needs and Service Delivery Assurance for governance and control.
Conclusion: NTT's Software-defined Infrastructure Services provide a holistic approach to managing and optimizing infrastructure through advanced analytics, streamlined operations, and personalized support, enabling organizations to accelerate their business success and return on investment.
