The text content is about the future of banking, financial services, and insurance businesses in the digital age. The global pandemic has accelerated digital transformations and made a compelling business case for UX, marketing, data analytics, and innovation teams. The text also mentions that business leaders are planning to build on the digital momentum this year and beyond. The text provides advice from twelve digital leaders from global banking, financial services, and insurance businesses on how to keep up with changing customer behaviors and expectations. The advice includes addressing growing CX expectations, the new mobile-first mentality, building agility, innovation, and momentum with data, driving innovation with data, using data to prioritize CX, perfecting personalization, achieving true digital agility, and attracting, engaging, and retaining customers.
