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Top Consumer Concerns with Organizations Adopting AI

2024-02-21XM Institute阿***

TopConsumerConcernswithOrganizationsAdoptingAI Whichofthefollowingproblemsareyoumostconcernedaboutifcompaniesuseartificialintelligence(AI)toautomatetheirinteractionswithcustomers? 48% 45% 45% 44% 30% 27% LACKOFAHUMANBEINGTOCONNECTWITH LOSSOFJOBSFOREMPLOYEES POORQUALITYOFTHEINTERACTIONS MISUSEOFPERSONALDATA EXTRAEFFORTFORYOUINTHEINTERACTION DON’TTRUSTTHEINFORMATIONPROVIDED Base:28,400consumersacross26countries Source:QualtricsXMInstituteQ32023GlobalConsumerStudy Copyright©2024Qualtrics®Allrightsreserved.xminstitute.com

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