This report by Arthur D. Little discusses the potential for growth in smart home services for telecom operators. The authors identify four key segments in the smart home market: home automation, smart home assistance, home cloud, and e-health. They highlight the competitive advantages that telecom operators have in terms of internet gateways, customer relationships, and sales and support networks. However, the authors also emphasize the importance of partnerships and timing in successfully launching smart home services. The report concludes with recommendations for telecom operators on how to capture a significant part of the smart home value and promote open platforms.
