The report highlights the success of business process outsourcing (BPO) as an innovation in enterprise service delivery. Only 13% of service buyers believe there is no more value to be found in the current outsourcing model. The report also emphasizes that outsourcing is just the starting point for achieving the ultimate destination of services value, where process capability is accessible on-tap and service buyers are empowered to focus on proactive value identification through meaningful and secure data, enabled by intelligent automation and digital tools. The report concludes that the principles of business process partnering are essential for achieving this future As-a-Service vision.
