The report highlights five priorities to improve the care experience, power collaboration and inspire new insights in the digital future of healthcare. Firstly, technology can help meet consumer demands for full-service and intuitive patient portals, telehealth and AI technologies to enhance the patient journey. Secondly, an intuitive, intelligent, collaborative environment based on user personas is necessary to improve care coordination and provide the highest quality care. Thirdly, harnessing the growing amount of new and existing data can provide advanced insights and inform actions to improve outcomes and prepare for the future. Fourthly, addressing the challenge of data interoperability through cloud and digital technologies can transform massive data stores into real business intelligence, improving predictability and increasing competitiveness. Lastly, healthcare organizations should rethink digital transformation to improve the care experience and power collaboration.
