This September 2016 Market Report provides 7 key steps for customer experience leaders to gain senior management buy-in. The report highlights customer experience funding patterns and offers tips for being more successful in funding requests. It also addresses challenges at different stages of the customer experience journey. The report concludes with information about CX Network and the author, Ingrid Lindberg, who is a serial CXO and founder of Chief Customer. Lindberg has worked with numerous Fortune 500 companies to create customer experience strategies and cultures.
