2025年全球运输管理基准调查报告

9TH ANNUAL GlobalTransportation BENCHMARK SURVEY Discover the transportation management strategies, tactics and technology thattop performers are leveraging to capitalize on market opportunities and adapt to About the Survey Since 2017, Descartes has conducted an annual benchmark survey of global transportation professionalsto identify the strategies, tactics, and expectations for the industry. Survey participants represent a widerange of people responsible for transportation operations at both shippers and logistics service providers Each year our benchmark survey: yExplores how companies view the role of TMyIdentifies key industry trends driving the marketyExamines how transportation value is measured The 2025 Transportation Management Survey: A Journey in Value Creation This year’s survey shows the continuing expansion of the role of transportation management as an enabler forgrowth and differentiation, but it also highlights the areas (e.g. Automation, AI) where improvements are needed to Key Survey Findings CHAPTERS Transportation’s Evolving Role yCarrier monitoring (insurance, safety, fraud)—selected as atop 3 TMS capabilityyCarrier vetting & identity validation ranked important by 25% y81% of respondents view transportation as a differentiatoror competitive weapon—a record highySharing transportation data across teams and partnerscontinues to grow, fueling connected ecosystems Growth & Investment Outlook Automation & AI Adoption y72% of respondents expect at least 5% annual revenue growthin the next two yearsy80% plan to increase TMS IT investment yOnly 17% of respondents are fully automated; 37% useheavily manual processesyAutomation is tied to financial strength: 51% of leadingfinancial performers are automated vs. 5–8% of poorerperformersyGenerative AI used by 96% of respondents Key Survey Findings The 2025 Transportation Management Benchmark Survey reveals a sector making meaningful progressin elevating transportation from a cost center to a strategic driver of customer value and business Encouragingly, business growth (48%) was cited as the leading factor driving transportation managementexpansion, surpassing more traditional cost-reduction pressures. Companies are also broadening theinternal and external sharing of transportation data, advancing the shift toward connected, value-driven Despite these gains, there is still considerable room for advancement in automation and digital maturity. Only17% of respondents are fully automated, while 37% remain heavily or mostly manual in their processes. Thisdigital gap is especially pronounced between companies with Industry Leading Financial Positioning and Similarly, although 96% of companies report some form of generative AI use, broader AI application anddeeper integration of transportation data across supply chains remain opportunities for unlocking greater In sum, the industry is steadily evolving toward a more connected and strategic transportation function.The challenge ahead lies in closing the automation gap, scaling AI adoption, and embedding transportationinsights into broader supply chain decisions—all essential to realizing the full value potential of moderntransportation management-and only possible with accurate, timely data from in-transit tracking solutions, Respondent Perspectives CHAPTERS Respondent Perspectives Financial Standing yManagement that views transportation as a competitive weapon grew 11% to 36%compared to last year. Basic Service saw a drop of 16% to only 14% of respondents yOverall responses on current company financial performance stayed aboutthe same as last year.As in past years, a vast majority of companies wheremanagement views transportation as a Competitive Weapon (79%) are also in an yTransportation Management is growing in strategic importance TM Strategy, FinancialPerformance & Growth CHAPTERS yGrowth expectations remained about the same as last year’s survey, with 94% ofrespondents expecting growth and 72% of them expecting growth by at least 5% yAgain, as in past years, we see that companies where management views transportationas a Competitive Weapon are around 10% more likely to expect to grow at least 5% than Key Trends & Practices CHAPTERS We asked respondents several questions related to transportation management regarding the future significance of currentmarket and business drivers, value measurement, where information is used and concerns about competitive strategies. Industry or regulatory changes with the greatest market impact over the next 5 years Tariffs took the top spot with 37% along with Inflation (34%) and Fuel Costs (32%) to round out the top three impacts.Tariffs and Inflation were chosen at a much higher rate by North Americans (44%, 39%) compared to Europeans (30%, yEnvironmental Regulations dropped out of the top three with 24% choosing it. Europeans chose it at 27%, North Key Trends & Practices (cont’d) CHAPTERS What’s driving TM expansion?